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  • Level 1 Tech Support / Help Desk at Managed Service Provider

    ServiceByte LLC
    Job Description

    We are seeking a Level 1 Help Desk Technician for remote and on-site support to join our small team! You will resolve computer-related issues for our clients and work with our growing team.

    Important: Please read everything below to make sure we are a good fit for you.

    Responsibilities

    • Provide technical assistance with computer hardware and software issues
    • Resolve issues for clients via phone, in person, or remote.
    • Recommend hardware and software improvements
    • Track customer issues and resolutions in help desk system
    • Document important information
    • Collaborate with internal teams
    • Estimating new projects, and billing and administrative support
    • Researching solutions to common errors
    • Manage office inventory and handle procurement
    • Multitask and manage conflicting priorities

     

    Qualifications

    • IT experience is a plus, but customer service, or other related experience is acceptable.
    • Friendly, approachable
    • Strong troubleshooting and critical thinking skills
    • Positive and professional demeanor
    • Attention to detail (ability to provide concise directions, follow through on tasks/projects)
    • Time management and multitasking skills
    • Excellent communications skills
    • Able to absorb and retain information quickly
    • Able to present ideas in user-friendly language
    • Able to work under pressure, as service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame.

    Technical Qualifications

    • Experience with Windows and Mac hardware and software.
    • Experience removing Malware and Viruses.
    • Familiarity with iOS and Android to configure, assist, and troubleshoot issues with clients.
    • Understanding of computer POST and diagnostic procedures
    • Experience with Backup Software and procedures
    • Performing research online for solutions

    Requirements

    • Car for driving to clients' businesses and homes (we will reimburse you for mileage)
    • Strong background in troubleshooting computer problems
    • Interest in keeping up with technology, gadgets, and related things
    • Ability to prioritize tasks and multi-task effectively.
    • Ability to work independently and as part of a team
    • Flexibility to work on some weekends (on call or actively).
    • Flexibility to work nights as needed.
    • Must be able to lift and carry objects of up to 50 lbs

    Benefits

    • Paid Time Off
    • Health
    • Retirement - SimpleIRA
    • Bonuses
    • Training
    Contact Information