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  • Houseperson/Public Space Attendant

    The Abbey Inn
    Job Description
    Position: Houseperson/Public Space Attendant
    Department: Housekeeping
    Reports to: Rooms Director - Housekeeping Supervisor
    Purpose: Maintains highest level of cleanliness throughout the property to include all guest rooms, public
    space and laundry facility. Assist customers with all tasks relating to the cleanliness and/or
    functionality of guest rooms and related equipment.

    A distinctive element exclusive to Hay Creek Management’s approach to guest service is its “Host Philosophy,” which
    encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of
    their primary job responsibilities.
    The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure,
    comfortable confidence that their service expectations will be exceeded.
    Essential Functions:
     Reports to supervisor for daily tasks and deep cleaning assignments.
     Collect daily paperwork and any information regarding guest requests and to-do items.
     Clean all public space to the satisfaction of housekeeping supervisor and in accordance with the standards and
    policies of the department.
     Inform housekeeping supervisor upon completion of your duties, supervisor will inspect the space and verify the
    shift is complete.
     Keep cart inventory stocked and organized at all times.
     Clean and maintain all public restrooms and staff restrooms. Replenish toiletries as needed.
     Maintain cleanliness of employee hallways, stairwells, and break areas.
     Maintain cleanliness in public areas daily, including lobby, guest bathrooms, hallways, stairs, elevator, etc.
     Fix/organize guest public spaces as they are used (i.e. newspapers, trash, etc.).
     Communicate all personal guest items left in room immediately by following lost and found policy.
     Ensure all guest room floors and hallways are cleaned.
     Report room service trays to Room Service/F&B staff.
     Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
     Return all dishes, glassware and ice buckets to dish station.
     Notify Housekeeping supervisor immediately of any maintenance related issues.
     Assist in performing housekeeping duties as needed.
     Remove all trash from public bins, break room, housekeeping carts, and office areas.
     Stock all linen closets to par
     Retrieve linen when it is delivered from the linen company and deliver to appropriate areas.
     Prepare linen to be picked up by the linen company.
     Laundry drop off area and storage closets are to be kept cleaned and organized at all times.
     Adhere to security procedures for the handling of guest room and master keys.
     Adhere to sign in/out procedures for department keys.
     Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for
    success.
     Demonstrate team behavior and attitude of working together to accomplish tasks.
     Scheduling ability and flexibility to include weekends, evenings, holidays, and peak service days/periods.
     Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in
    a timely manner with appropriate greeting, and kindly close.
     Attend all scheduled meetings and training sessions.
     Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures,
    Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures,
    Anti-Harassment Policy, and Violence in the Workplace Policy.

     Comply with all Hotel and HCH time and attendance policies.
     Comply with all Hotel and HCH uniform, dress code, and appearance standards.
    Hotel Specific Essential Functions:
     Ability to remain standing for 8 hours (or 100% of shift).
     Ability to frequently move quickly throughout entirely of shift and lift up to 50 lbs.
     Ability to walk the property and grounds regularly.
     Ability to move up and down stairs repeatedly throughout entirety of shift.
     Ability to bend frequently and repetitively during a shift.
     Ability to stretch arms widely and stretch legs over and around items such as beds, toilets, under desks, etc.
     Ability to work on knees on occasion.
     Ability to squat and kneel for extended periods.
     Ability to bend over and push laundry carts frequently.
     Ability to visually survey work areas.
     Ability to use repetitive manual dexterity.
     Ability to move quickly based on guest needs.
     Ability to frequently communicate and exchange accurate information effectively.
     Ability to read, write, understand and speak English.
    Technology and Equipment:
     Carpet Steamer/Shampooer
     Vacuum
     Laundry Carts
     Basic Phone System
     CB Radio
     Cleaning Tools to include; brushes, brooms, mops, squeegees, scrapers, sponges, sticky rollers, dusters, etc.
     Small step ladder
    Working Environment:
     Hotel property with 42 guest rooms and suites.
     Work will primarily take place in a guest room and hotel environment.
     Group and solo work.
     Practice and observe all safety procedures.
     Interior of hotel, in all areas with exposure to extreme temperatures.
     Exterior of hotel with exposure to weather conditions.
     Exposure to various hazardous chemicals.
    No Job Description for a position can possibly include all duties which may be requested by guests or required by the
    hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests
    to the appropriate department manager. The items listed above are a summary of the major responsibilities of the
    position that must be met by an employee to successfully perform the essential functions of the position. Reasonable
    accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Contact Information