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  • Housekeeping Supervisor

    The Abbey Inn
    Job Description
    Position: Housekeeping Supervisor
    Department: Housekeeping
    Reports to: Rooms Director - General Manager
    Purpose: Manage all staff and operations of the cleaning services offered at the property, to include laundry

    services, in-house linens, housekeeping staff, and public space maintenance.

    A distinctive element exclusive to Hay Creek Management’s approach to guest service is its “Host Philosophy,” which
    encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of
    their primary job responsibilities.
    The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure,
    comfortable confidence that their service expectations will be exceeded.
    Essential Functions:
     Independently manages housekeeping personnel, specifically Guest Room Attendants, Floor Cleaners, and Public
    Space Attendants to include but not limited to the responsibility of hiring, training, administering performance
    reviews, determining wages, coaching and discipline, termination, and weekly scheduling.
     Assist in the cleaning and inspecting of the property, with the ability to perform all duties required of
    subordinates.
     Work closely with Director of Housekeeping to assist in the recruitment, onboarding, orientation, training,
    coaching and disciplining, motivating, rewarding, and terminating housekeeping employees.
     Lead by example with professionalism and high standards of cleanliness.
     Support Director of Housekeeping with anticipating scheduling needs, developing efficient and labor-effective
    schedules, and communicating weekly to staff in a timely manner as required by hotel policy.
     Assign daily rooms and duties to staff and inspect work regularly.
     Investigate all guest complaints and maintenance issues. Responsible for resolving, responding, and adjusting
    operations as needed.
     Keep a thorough inventory of all guest room needs, linen, rooms glassware, amenities, etc. Place product orders
    timely and manage housekeeping costs effectively through vendor relations and appropriate ordering.
     Inspect and clean public areas to comply with department standards and guest expectations.
     Check all rooms each day to ensure cleanliness. File inspection reports with Director of Housekeeping.
     Maintain internal control of key policy. Train staff on key safety, guest safety, and sign in/out procedures.
     Willingness to work weekends, holidays, and/or flexible hours based on hotel needs.
     Communicate with front desk for daily tasks, room assignments, and room status reports.
     Work closely with Sales team to ensure all public space and banquet areas are cleaned to standard prior to event
    guest arrival.
     Clean all guestrooms in accordance with the standards and policies of the department.
     Inspect all cleaned rooms by housekeeping staff, verify it is check-in ready and pass room via guest room phone.
    Communicate any discrepancies in room cleanliness to associates through constructive criticism and ongoing
    training.
     Ability to prioritize rooms and delegate tasks based on guest arrivals.
     Ability to communicate with managers and from desk staff in a positive, efficient, and friendly manner.
     Keep cart inventory stocked and organized at all times.
     Check the condition of all paper products in guest rooms. Replace as needed.
     Replace any directories, TV guides, stationary, and room information cards, etc. that are bent, torn or stained.
     Inform front desk of any stains, missing items, or any cause for additional guest charges to the room
     Communicate all personal guest items left in room immediately by contacting guest as well as front desk manager
    by following lost and found policy.
     Ensure all guest room floors, stairs, and hallways are cleaned.
     Report room service trays to Room Service staff.

     Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
     Return all dishes, glassware and ice buckets to dish station.
     Verify all items in the room are in good working condition.
     Notify Front Desk immediately of any maintenance related issues.
     Maintain cleanliness in public areas, including lobby, guest bathrooms, hallways, stairs, elevator, etc.
     Ensure public space cleaning checklist is completed daily.
     Maintain laundry drop off and pick up area and storage closets, to be kept cleaned and organized at all times.
     Identify soiled linens and damaged linens and care for per laundry standards.
     Lead any linen donation initiatives.
     Deliver clean laundry to appropriate linen closets daily to set up for future shifts.
     Report any laundry services deficiencies to Rooms Director or General Manager.
     Demonstrate team behavior and attitude of working together to accomplish tasks.
     Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in
    a timely manner with appropriate greeting, and kindly close.
     Attend all scheduled meetings and training sessions.
     Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures,
    Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures,
    Anti-Harassment Policy, and Violence in the Workplace Policy.
     Comply with all Hotel and HCH time and attendance policies.
     Comply with all Hotel and HCH uniform, dress code, and appearance standards.
    Hotel Specific Essential Functions:
     Ability to remain standing for 10 hours (or 100% of shift).
     Ability to remain in a stationary position for 8 hours.
     Ability to frequently move and lift up to 50 lbs.
     Ability to walk the property and grounds frequently.
     Ability to move up and down stairs regularly.
     Ability to bend, crouch, and kneel frequently and repetitively during a shift.
     Ability to use repetitive manual dexterity.
     Ability to move quickly based on guest needs.
     Ability to frequently communicate and exchange accurate information effectively.
     Ability to read, write, understand and speak English.
    Technology and Equipment:
     Microsoft Office, including Outlook, Word, and Excel programs.
     Property Management System
     Multi-line Phone System
     CB Radio
     HotSOS Maintenance Software
     Industrial Washer and Dryer
     Fabric Steamer
     Iron and Ironing Board
     Laundry Carts
     Linen bags
    Working Environment:
     Hotel property with 42 guest rooms and suites.
     Work will primarily take place in a hotel environment.
     Group and solo work.
     Practice and observe all safety procedures.
     Interior of hotel, in all areas with exposure to extreme temperatures.
     Exterior of hotel with exposure to weather conditions.
     Exposure to various hazardous chemicals.
    No Job Description for a position can possibly include all duties which may be requested by guests or required by the
    hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests
    to the appropriate department manager. The items listed above are a summary of the major responsibilities of the

    position that must be met by an employee to successfully perform the essential functions of the position. Reasonable
    accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Contact Information